Below are some frequently asked questions from our customers. If you have further questions about using our website or processing your order, please feel free to contact us!
- How do I place an order?
You can browse our website, select the products you like, and add them to your shopping cart. Then, proceed to the checkout cart and follow the prompts to complete your order. - How do I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already shipped, our return policy will apply. - What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. You can select your preferred payment method during checkout. - What is your shipping policy?
We offer shipping within the United States. Processing time is typically 1-3 business days, depending on your region. You will receive shipping information and a tracking number after your order is confirmed. - How do I track my order?
Once your order ships, you will receive an email with tracking information. You can use this information to track your order on the courier’s website. - What is your return policy?
If you are not satisfied with the product you receive, you may request a return or exchange within 30 days. The product must be unused and in its original packaging. Please visit our return policy page for details and procedures. - How can I contact customer service?
You can contact our customer service team by calling +1 720-768-0119 or emailing lili@gafite.shop. Our staff will respond to you as soon as possible within business days. - Do you share my personal information?
We take your privacy very seriously. We promise not to sell or rent your personal information to any third party. For more information, please review our Privacy Policy.
If you have any further questions, please feel free to contact us! Thank you for choosing Gafite, and we look forward to serving you!
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